Return & Damage Policy - Your Life Outdoors

How Do I return my Order?

Is the item you received not what you expected? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, we offer a replacement on your product. We are proud to offer one of the best return policies in the online business.

You may return your purchase for any reason within 21 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

You may return your purchase within 21 days of receipt. Please note: certain items are not returnable.

Using the Your Life Outdoors standard return policy:

Please email support@yourlifeoutdoors.com and include your original order number, what product(s) you are returning, and your name. Or give us a phone call @ 413-OUT-DOOR. We will give you Return Authorization (R.A.) number and a return address. (Please allow up to 5 business days for this R.A. as we have to contact the original warehouse and receive this from them.)

• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise the return will not be accepted and the refund will not be granted.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a credit to the credit card used for the original purchase after receiving the return.

****** This could take up to 3 weeks to issue after receipt of product **********

What if my order arrives damaged?

Your Life Outdoors products are well-packaged to withstand damage during shipping. If an item arrives and looks damaged or parts are missing, please notify us ASAP. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.